RETURNS POLICY

 

Please note: Due to the Coronavirus outbreak, Sparkdress are processing refunds as quickly as possible but due to staff restrictions, there may be a delay. Our returns policy has been extended to 14 days.

*If you are returning ‘buy one, get one free’ orders, please ensure BOTH items are returned. If only ONE item is returned, you will NOT be refunded. 

Not Feelin It? Gal, we hope you love your new things, BUT if something ain’t quite right, it ain’t quite right…. 

Return your item/s within 14 days – The return period starts from the day you place the order.

All you have to do is make sure the item(s) are in the same condition as you received them. In case you’re not sure, here’s the lowdown hun:

  • the item(s) are unworn, unwashed and perfume/make-up free
  • the item(s) still have the tags attached
  • shoes have been tried on indoors and show no sign of wear

Sorry, we’re unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed.

Please return the item(s) in their original packaging with the product tags still intact. Please ensure you put your delivery note inside the parcel and keep hold of your proof of postage

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We reserve the right to reject a return if we suspect that it has been used or damage has been caused deliberately.

Any previous delivery labels from the original delivery to you must be removed or covered.

That’s it! We’ll take it from here. We refund item(s) within 14 days of them arriving back to us. Don’t worry though gal, we know you work for for your  so we’ll process it as fast as possible. 

Once we’ve sorted your return, you’ll receive a confirmation email. It can take 3 to 5 working days for the funds to hit your account. Your refund will be minus the original delivery charge and we’re unable to refund any costs associated with you returning the item(s).

Exchanges
We are sorry but we do not offer an exchange service. You will need to send the item back for a refund and re-order the correct size.
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